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Customer Service
Foire aux questions
Yes, we deliver all over Europe , including France, Belgium, Germany, Spain, Italy, and other European countries.
Deliveries generally take between 5 and 7 business days . Some delivery times may vary slightly depending on the destination or type of product.
We use UPS for all our deliveries in Europe. In the future, we may add other carriers or handle our own deliveries.
🆓 Is delivery free?
✅ Yes, delivery is free for orders over €50 , without exception.
✅ Yes. All payments are 100% secure , protected by SSL encryption and processed through recognized platforms such as Stripe and PayPal. We do not store any banking information.
We accept PayPal and Stripe (Visa, MasterCard...). Apple Pay and Google Pay will be available very soon.
Yes, you can return a product within 14 days of receipt , provided it is unused and in its original packaging .
If the product is defective or if an error occurred in the order, the return shipping costs are covered by us . In all other cases, they are the responsibility of the customer .
Once the returned product has been received and verified, the refund is issued within 3 to 7 business days , via the same payment method used for the order.
✅ Yes. All our products are 100% brand new , never used, sealed in their original box , directly from official suppliers.
Yes. All our products are covered by a 2-year legal guarantee , and some benefit from extended guarantees of up to 5 or 6 years , depending on the product.
❌ No. We only sell new and authentic products .
You can contact us via live chat , WhatsApp , or email (contact details available on our Contact page).
🕐 We are available 24/7 , without interruption.
✅ WhatsApp ✅ Live Chat ✅ Email
No, it's not mandatory. However, members with an account benefit from exclusive discounts , coupons , and personalized promotions .
Yes, a tracking link will be sent to you as soon as your order is shipped .
✅ Yes, as long as the order has not yet been shipped , you can modify or cancel it. Contact us as soon as possible.
✅ Yes. Discount Market is a French company registered under the legal form SAS (Société par Actions Simplifiée) .
📍 Head office address: 60 rue François 1er, 75008 Paris, France
📄 RCS Number: 989 273 875 RCS Paris
💼 Share capital: €1000
📧 Official email: contact@discountmarket.net(contact@discountmarket.net)
Yes. We are implementing reliability badges and verified customer reviews , as well as guarantees visible on product pages to enhance transparency and security.
Our website complies with the General Data Protection Regulation (GDPR) . You can find our information on personal data and cookies directly on our legal pages.
Yes. As a customer, you have access to the European online dispute resolution (ODR) platform:
👉 http://ec.europa.eu/consumers/odr/(http://ec.europa.eu/consumers/odr/)
However, we are not obliged to participate in a settlement procedure before a consumer arbitration board.
✅ Yes, all our products are 100% authentic , brand new , never opened , and delivered in their original sealed packaging .
We only work with official suppliers for recognized brands such as Apple, Samsung, Sony, Xiaomi, Dyson, JBL, Philips , and many others.
Yes. All our products are new, sealed , and sourced directly from manufacturers or authorized wholesalers. No boxes are opened or tampered with.
✅ Yes. Payment in installments is available for certain products, depending on the order amount and the payment options offered (Stripe, PayPal, etc.).
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